Madison Workman is currently the Chief Operating Officer at North Shore Medical Center as well as the Group Chief Operating Officer for the Miami-Dade Market, consisting of five acute care facilities with over 1,500 beds.
In this role, Workman is responsible for the daily operations and implementation of strategic initiatives for the 337-bed acute care facility. He also is responsible for the Tenet Miami-Dade market operational strategy, including ways to drive efficiencies, standardize best practices and provide high quality, cost-effective care across the five facilities.
Favorite Quote: “Great leaders are not the best at everything. They find people who are the best at different things and get them all on the same team.” – Eileen Bistrisky
Fun Fact: I’m a Triplet! We all work in healthcare.
What challenges have you faced in your career, and how did you overcome them? One of the greatest challenges I have faced has been the COVID-19 pandemic. The pandemic has not only impacted so many lives and our daily activities but how we operate within our facilities to ensure the safety of our patients and employees. My team and I have been able to overcome it through adaptive leadership, strong collaboration with all stakeholders, effective communication across the facility, and the resilience from all of our incredible staff.
What has been the most monumental moment of your career thus far? The most monumental moment of my career was being able to lead my team in developing and opening an Off-Campus Emergency Department. This has provided another great access point for so many Miami-Dade residents to seek care.
How is the healthcare industry important to you personally? Since I was a child, I always wanted to work in healthcare. It’s important to me because there is nothing more intrinsically rewarding to me than the health and well-being of the people we serve. Being able to see our compassionate nurses, physicians and staff take care of our patients is the most meaningful aspect. I have had numerous loved ones who have been hospitalized and I always think about what if this was my family member? We always strive for excellence in service and quality.
How did the pandemic disrupt your specific role in the healthcare industry, and how did you adapt? We all wore many different hats during the pandemic. Between having our command center open 24/7 to ensuring we had enough testing reagents, ventilators, PPE, staffing, etc., we kept adapting day to day, dependent on the needs of our facility. We strategized daily on our needs to ensure we had the tools and resources available for our staff to take care of our patients and kept a proactive approach by building redundancies.
What’s the best piece of advice you’ve ever gotten? The best advice I have ever gotten has been to do what you love and do what you’re good at. Essentially pursue a career that is meaningful to you and compliments your skill-sets. Some people fall into the category of being great at their job but not enjoying it or others that love their job but aren’t great at it. There is nothing worse than seeing someone in a job that is not fulfilling to them; life is too short, so I always recommend trying to figure out what you love to do and what you’re good at!
What do you love most about working in healthcare? The people. I get to work with such an incredible team and anything can be accomplished with their dedication, support and can-do attitude. I also enjoy that each day is different and we are constantly solving problems and being innovative in our approach.
