For Hayley McCraney, success starts behind the scenes. As The Boca Raton’s Chief People & Culture Officer, Hayley brings her vast experience in hospitality and training to the storied property, furthering its legacy of service and authenticity. Elevating an organization’s culture is nothing new to McCraney, whose background includes staff and team development at historic destinations, including Pebble Beach Company, Ojai Valley Inn & Spa, and most recently, Pinehurst Resort & Country Club. As The Boca Raton continues to reimagine every corner of its iconic property, Hayley seeks out opportunities to continually reinvest in their hardworking associates who deliver extraordinary service. Taking her lead in talent acquisition, learning and development, and associate engagement, The Boca Raton looks to continually enhance the member and guest experience, providing flawless service for the modern traveler. Over the past year, Hayley and the team further defined their workplace branding as a place “Where Passion Meets Purpose, Community & Possibility!” Launching new innovative training in their continual pursuit of Forbes Five Star service, a new Community Council focused on local associate volunteerism and associate engagement events as memorable as their extraordinary Member and Guest events held year-round.
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