Jewish Family Home Care (JFHC), a not-for-profit agency, once again received three 2025 Best of Home Care Awards from Activated Insights, formerly Home Care Pulse, the leading firm in experience management for post-acute care. The awards include the Leader in Experience, Provider of Choice and Employer of Choice. JFHC received all three awards in 2024 and both the Best of Home Care® – Provider of Choice and Employer of Choice Awards from Activated Insights in 2023.
JFHC provides multi-reach, non-medical home quality home health care for Broward County, Florida seniors from all reaches of life and any faith. JFHC is one of the largest providers of home health care providing assistance to Holocaust survivors and anyone in Broward County needing in-home care. Providing service to more than 400 clients, including over 300 Holocaust survivors, JFHC offers services such as home health aides, companions, housekeepers and certified nursing assistants. It delivers tailor-made home health care plans, with special consideration to patients’ physical and emotional needs, as well as their family’s budget.
The Leader in Experience Award is the highest recognition awarded by Activated Insights and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, JFHC is now recognized among the top 10% of home care providers participating in the nationwide Activated Insights Experience Management program.
This accomplishment demonstrates JFHC’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of JFHC’s clients and caregivers were interviewed each month by Activated Insights. Over 12 months, JFHC received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility and more. Using feedback from clients and employees, as well as quality benchmarks from Activated Insights, the JFHC management team set goals to reach the highest level of experience possible.
The Best of Home Care® – Leader in Experience Award highlights the top-performing home care businesses in the nation. Activated Insights believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
The Provider of Choice and Employer of Choice Awards are granted only to the top-ranking home care providers, based on client and employee satisfaction scores gathered by Activated Insights. JFHC is now ranked among a small handful of home care providers across the country who have proven their ability to provide an exceptional working experience to employees and the highest quality care to clients. Best of Home Care providers have contracted with Activated Insights to gather feedback from their clients and caregivers via live phone interviews each month. Because Activated Insights is an independent company, it can collect honest and unbiased feedback.
“We are proud to once again be honored with the 2025 Best of Home Care® – Leader in Experience, Employer & Provider of Choices awards from Activated Insights,” said JFHC CEO Robin Miller. “Each of these awards is a true testament to our commitment to providing exceptional in-home care to our families, as they are based on testimonials from both our clients and our caregivers. This wouldn’t be possible without my incredible team who shares my passion for excellence and delivering the best results to our clients and their families. Knowing that we’re making a difference in the lives of others fuels our passion and commitment to exceeding expectations every day.”
“At Activated Insights, our mission is to help post-acute care businesses create an experience that goes beyond client and caregiver expectations; ultimately improving outcomes for all stakeholders in the care continuum,” says Bud Meadows, Chief Executive Officer of Activated Insights. “When we see agencies like Jewish Family Home Care that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. Jewish Family Home Care has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. These awards allow them to show proof of quality to potential clients and caregivers.”
To find out more about JFHC’s commitment to excellence, please visit JFCares.org or call (954) 908-5677.
