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Chewy adds new health services

Chewy is known around the country as a one-stop online shop for pet parents looking for food, toys and medications. Now, the Dania Beach-based company is adding services that will make it even more essential for its customers.

Earlier this year, the company debuted Connect With a Vet telehealth services, which uses the company’s proprietary tele-triage platform. Through the service, licensed veterinarians can offer advice, discuss health concerns with pet owners and give out referrals to local vets or emergency clinics. The company announced late last month that the service, which was available in Florida and Massachusetts since May, has expanded to more than 35 states with plans of offering it nationwide.

“We have focused our efforts into developing an easy to use and convenient tele-triage product that we anticipate will have a positive impact given the current environment, and also extend beyond that,” said Sumit Singh, CEO of Chewy, of the service, which is available free for customers of the company’s Autoship program. “We are always looking to enhance our customers’ experience. Visiting a local vet continues to be a challenge for many pet parents during this time. Similarly, the vet community has also been impacted via clinic shutdowns or reduced clinic hours. So, we thought, why not come up with a solution that can help both communities, our customers and veterinarians, in this time of greatest need.”

Following up the expansion of the telehealth services, Chewy announced today that it is expanding its pharmacy business to offer compounding medications, which are customized for pets with specific needs.

“Building off our relationship with both pet parents and veterinarians, Chewy is uniquely positioned to make pet healthcare more accessible and affordable for every American household,” said Mita Malhotra, vice president of Healthcare at Chewy. “By making these types of medications more widely available, we want to better serve pet parents who need a customized solution in an otherwise limited marketplace.”

The service gives pet owners the ability to order customized, pharmaceutical grade, prescription medications with ingredients sourced from FDA-registered manufacturers and distributors and prepared by licensed compounding pharmacists.

Chewy also plans to further expand this new service to veterinarians to provide compounded medication options to their in-clinic customers.

Photo by Chewy on Unsplash

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Drew Limsky

Drew Limsky

Editor-in-Chief

BIOGRAPHY

Drew Limsky joined Lifestyle Media Group in August 2020 as Editor-in-Chief of South Florida Business & Wealth. His first issue of SFBW, October 2020, heralded a reimagined structure, with new content categories and a slew of fresh visual themes. “As sort of a cross between Forbes and Robb Report, with a dash of GQ and Vogue,” Limsky says, “SFBW reflects South Florida’s increasingly sophisticated and dynamic business and cultural landscape.”

Limsky, an avid traveler, swimmer and film buff who holds a law degree and Ph.D. from New York University, likes to say, “I’m a doctor, but I can’t operate—except on your brand.” He wrote his dissertation on the nonfiction work of Joan Didion. Prior to that, Limsky received his B.A. in English, summa cum laude, from Emory University and earned his M.A. in literature at American University in connection with a Masters Scholar Award fellowship.

Limsky came to SFBW at the apex of a storied career in journalism and publishing that includes six previous lead editorial roles, including for some of the world’s best-known brands. He served as global editor-in-chief of Lexus magazine, founding editor-in-chief of custom lifestyle magazines for Cadillac and Holland America Line, and was the founding editor-in-chief of Modern Luxury Interiors South Florida. He also was the executive editor for B2B magazines for Acura and Honda Financial Services, and he served as travel editor for Conde Nast. Magazines under Limsky’s editorship have garnered more than 75 industry awards.

He has also written for many of the country’s top newspapers and magazines, including The New York Times, Washington Post, Los Angeles Times, Miami Herald, Boston Globe, USA Today, Worth, Robb Report, Afar, Time Out New York, National Geographic Traveler, Men’s Journal, Ritz-Carlton, Elite Traveler, Florida Design, Metropolis and Architectural Digest Mexico. His other clients have included Four Seasons, Acqualina Resort & Residences, Yahoo!, American Airlines, Wynn, Douglas Elliman and Corcoran. As an adjunct assistant professor, Limsky has taught journalism, film and creative writing at the City University of New York, Pace University, American University and other colleges.